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Privacy Policy


GDPR brought in new legal protection for personal information in May 2018. This tells you what personal information I gather via my website, why, and what your rights are.


Therapist’s Name/Identity:                         Shelley Mason MAR



Therapist’s Contact Details:

Telephone No:                                            07904 041858


Email address:                                  


Data Controller Contact Details:                as above


The Purpose of processing Client Data

I take basic contact details and information via my website to allow me to contact you, handle bookings, COVID-19 risk assessment and take payments for my services.

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health.  If you prefill in my consultation form prior to your appointment and return it to me electronically via eMail or messenger rather than in person then this data is stored both locally and in the cloud.  Currently, this is protected under Google's privacy policy but I reserve the right to change my eMail and cloud service provider at any time.  From 13th July 2020, due to a more hands-off approach required due to COVID-19, I am now also using tools and capabilities provided by website provider WIX and collect a limited amount of personal data online in order to determine the level of risk there is for me to go ahead and treat you in person.  This is captured in online forms and 3rd party web apps that are supported and handled by WIX's privacy policy.  If our consultations are conducted remotely then I use Zoom, Microsoft, Facebook and Google technologies protected under their respective privacy policies.

I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. 

Lawful Basis for holding and using Client Information

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests requirement to retain the information in order to provide you with the best possible treatment options and advice.


As I hold special category data (i.e. health-related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

 In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details

  • Covid-19 Risk assessment information to inform whether or not it is safe to treat you at this time.

  • Appointment Booking details e.g. any special instructions you provide in relation to my home visit.

  • Medical history and other health-related information (which I will take from you at first consultation).Consultations may also be recorded for later write up of more complex cases.

  • Case History, Treatment details and related notes (which I will take after each consultation).

  • Photograph/s, video or print/imprint of your feet, hands or ears may also be taken.

  • Online sessions may be recorded.

  • Anonymised Case history, treatment details and related notes may also be used towards my own reflexology research.  If I need to share the anonymised data for independent verification, publication or as part of training materials, I will ask for your separate consent.


I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for a minimum of 8 years.  ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment).  law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26). CNHC requirements to retain information for 8 years.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to:

  • Management of your Appointment/s, remote Consultation and Treatment Planning

  • Reflexology information or information related to your health

  • Customer satisfaction surveys and Reflexology Research questionnaires

  • Special offers, local events and promotions


Your Rights

GDPR gives you the following rights:

  • The right to be informed:

  • The right of access:

  • The right to rectification:

  • The right to erasure (also called “the right to be forgotten”):

  • The right to restrict processing of personal data:.

  • The right to data portability:

  • The right to object:

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office:


Full details of your rights can be found at


If you wish to exercise any of these rights, please use the contact details given above.


If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:


Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

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